We have a no return policy, which means you can not return your product after receiving it. Once an order has been processed it is not eligible for a return, exchange or refund. A return or exchange will only be taken into consideration in the case of wrong products delivered or damaged products received. 

 

non-returnable items

As stated above certain types of items cannot be returned, like perishable goods (such as edibles), custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.

 

Damages and issues

Please inspect your order upon reception and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item.  All our products which come under the below-mentioned categories will be eligible for an exchange provided the products are unopened with the original packaging intact and we have been informed of the issue within 48 hours.

1-Wrong Order

2- Damaged Product

Raise a request on freshlybarked@gmail.com with photos and details so we can evaluate the issue and potentially offer a solution

In addition to the above, returns or exchanges will not be accepted in the following circumstances:

1. Any request that is submitted post 48 days of the order being delivered

2. The product has been used or altered in any way or form

3. The product has been damaged through abnormal use i.e. incorrect use by you

4. The returned product does not have the original packaging, labels etc or if the original packaging has been damaged e.g. torn.

5. Any deviation in the condition of the product when received by us when compared to the condition in the photos first shared by you.

 

Return Process

Please get in touch with us via email @  freshlybarked@gmail.com or WhatsApp @ 9599331165. Our team will then proceed from there to processing your request.

If for some reason we are unable to have the item picked up from your location, it will be your responsibility to ship the item to us at the following address:

C-97, Sushant Lok Phase 3, 

Sector 57, Gurgaon, Haryana, India

122011

Once the item has been received at our warehouse, we will evaluate the condition and can process the return/exchange for you. Please note any delivery fees incurred by you in returning the items are at your own cost and non-refundable by Freshly Barked. . 

 

Receiving a Returned Item

Please note, if we do receive an item without the original packaging or if the merchandise is received damaged or dirty, or used, there'll be no store credit issued to you or the merchandise exchanged. You'll have the choice of getting the item shipped back to you at your own cost. This will be determined at the time the merchandise is received at the Freshly Barked warehouse for investigation.

​

Orders Rejected Upon Delivery

No refunds or store credit would be issued if you reject an order upon delivery. If there's any damage to the item or the item is lost in transit for return, you'd be liable to pay a compensation equivalent to the order amount, in case of a COD order.  

Please note during this case, any shipping fees and return shipping fees, if not paid by you, are going to be deducted from any store credit that's issued.  Freshly Barked holds the right to withhold further services to you in case of such false commitments and misuse of the pay-on-delivery facility. 

Freshly Barked has full discretion on treating this on a case-by-case basis for an alternative resolution.

 

Order Cancellation by Customer:

If your order has been processed and/or shipped it can no longer be cancelled. 

To cancel an order, there is a time period of 24 hours from the time you place the order. Please email us at freshlybarked@gmail.com if you wish to request a cancellation.  In case of cancellations, the order amount will not be refunded. We will issue store credits worth the same amount. You can use these credits when you make your next purchase with us. 

 

Order Cancellation by  us

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, technical errors, or problems identified by our credit and fraud avoidance department.

We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.

 

Store Credit

How will I receive this?

Store credit is provided by way of a coupon code. The coupon code will not work with any other discount codes or bundles/combo deals applied and will only be valid for 1 month. Please note, when using your coupon code, please ensure that it is used in a single transaction as any leftover amount would not carry forward.

When will I receive this?

After you have placed your return/exchange/cancellation request, your store credit will only be issued once we have received the product in our warehouse. Depending on your location and the issue raised it can take between 3-9 days for the store credit to be issued. 

Amount of store credit

If you have used a coupon code in your initial purchase, then please note this amount will not be returned by way of store credit. The only amount that would be provided as a store credit would be the amount applicable paid by you over and above any coupon applied.

The delivery fees paid by you in the initial purchase are not eligible for any store credit. The store credit is strictly limited to the price of the product. Only in the case of a wrong or damaged product delivered will the delivery cost be returned in the form of store credit. Please refer to the return policy for complete details on the return eligibility